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Loving Planning!
 
Group: Forum Members
Last Login: 1/13/2008 6:44:15 PM
Posts: 416,
Visits: 373
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My apointment was for noon today. for some reason i thought it was 1230 pm. oops. when I got there one of the very senior girls looked at me-up and down like-stuck her nose in the air and huffed when she walked away. the girl doing my hair said "you know you are late" I felt soooooooo stupid. I almost started to cry right there. they continued to make me feel bad and did not acknowledge my apologie at all. the girl doing my hair did an awesome job as did the make up trial lady. 100 dollars later and a tip i left and went back to work. When I got home i listened to their message. It was the snottiest meassage i ever heard in my life. they made it sound like i had completely ruined their day. as if. when i got there-late-most of them were just sitting around and while i was getting my make up done she was still waiting for the hair appt after mine that i aparently was making her late for. I know I was late and that was my fault but....I got my hair streaked there 2 days ago 100 dollars, todays trial was 100 dollars, the wedding day with brides maids etc will be at least 300 and they were so condesending. I gues customer service in a place like that does not mean much.
those who throw objects at crocodiles will be asked to retrieve them
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Loving Planning!
Group: Forum Members
Last Login: 4/3/2008 5:19:55 PM
Posts: 426,
Visits: 772
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| OMG! You are a better person than I would be. I mean you were late you said it was your bad and apologized. But I mean you JUST spent 100 bucks there the other day and just shelled out 100 dollars more. Obvioulsy you are a repeat customer and they should have pandered to your every need and alleviated your stress about being late. Yes it sucks when a customer is late for a scheduled appointment but it is worse if they never show up or call to say they won't be there. It was an innocent simple misunderstanding. Errrr...I hate snotty places. I hope it goes better with future appointments with them. Honestly I would not give them anymore business...but if they do a good job...whaddya do?
~~~~~~~~~~~~~~~~ LIZZY
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Supreme Being Planner
Group: Moderators
Last Login: Yesterday @ 11:57:12 PM
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So, after your experience today in the salon, and then going home to find a message from them .. you are STILL using them for your wedding day?? I'd be looking for a new salon for the wedding day.
MrsMtobe ~Live and let live ~ Mod Squad Moderator The heart of a mother is a deep abyss at the bottom of which you will always find forgiveness.
 Mrs. M and loving it!!!
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Loving Planning!
Group: Forum Members
Last Login: 1/13/2008 6:44:15 PM
Posts: 416,
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me too but my wedding day is two saturdays from now.
those who throw objects at crocodiles will be asked to retrieve them
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Supreme Being Planner
Group: Forum Members
Last Login: 5/11/2008 8:57:41 PM
Posts: 3,739,
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Wow......you apologized; I doubt you were the first person to ever confuse appt times! I guess you're stuck.....if you love what they did at the trial, with your wedding only two weeks away it would be tough to shop around....but I wouldn't be tipping big after the next appointment!
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Master Planner
Group: Forum Members
Last Login: 9/27/2007 8:30:23 AM
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| i would have said something during my appointment with them if they continuly made you feel bad, huffing and puffin away.... I would have told them, look I was just here and spent money, i am spending money today, AND i will be back to spend MORE money, BUT if you KEEP treating me the way that you are, I will never come back here again and i will tell everyone I know how you treat your customers!!! usually that works.... OH and about the tipping, hell no they wouldn't be getting a tip from me.... you were not happy with their customer service, no need for a tip... yes you were happy with the results but not with the service and that is WHY you tip!!!
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Loving Planning!
Group: Forum Members
Last Login: 1/13/2008 6:44:15 PM
Posts: 416,
Visits: 373
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the wedding day is of some importance to me and I want to be sure of my hair. the bad tip will come that day. after all is said and done. the hairdresser herself was not so bad once she started asking about my stag and doe-hers is 2 weeks away.
those who throw objects at crocodiles will be asked to retrieve them
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Loving Planning!
Group: Forum Members
Last Login: 9/29/2007 8:05:29 PM
Posts: 376,
Visits: 379
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| I guess you are kind of stuck because your wedding day is so close. If it were further away I would for sure be looking for another place. The last thing you need is attitude from them the day of your wedding! I guess this is what vendor reveiws in CB are for! Best of luck on your big day...I hope it is a totally different experience for you
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